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out of hours

When We Are Closed

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best.

Remember, accident and emergency services should only be used in critical or life-threatening situations. 

 

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 (111) to speak to a team of fully trained advisers. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

You should call 111 if:

  • it's not a 999 emergency
  • you think you need to go to A&E or another NHS urgent care service
  • you don't think it can wait for an appointment with your GP, or
  • you don't know who to call for medical help

For less urgent health needs you should still contact your GP in the usual way.

How does it work?

The service is staffed by a team of fully trained advisers, supported by experienced nurses, who will ask you questions to assess your symptoms, give you the healthcare advice you need and direct you to the right local service as quickly as possible. This can include an out-of-hours doctor, walk-in centre or urgent care centre, community nurses, emergency dentist or late-opening chemist.

When you call 111, you will be assessed straight away using the NHS Pathways clinical assessment tool. If you need an ambulance, one will be sent just as quickly as if you had dialled 999. For any other health problems, the NHS 111 call advisers will be able to direct you to the service that is best able to meet your needs. If a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

The line will be staffed round the clock, 365 days a year. Calls from landlines and mobile phones are free.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website